Hotel Closure – Effective Immediately
Thursday 26th March 2020
In light of the Victorian government’s recent announcements associated with COVID19, we have made the decision to close the Mitchelton Hotel indefinitely.
It is, of course, heartbreaking for all of us here at Mitchelton, however the safety of the community is the single most important thing at this point in time.
Our Muse Restaurant, Provedore, Day Spa and Gallery of Aboriginal Art are also closed until further notice.
It’s a difficult time for everyone, one that reminds us to treasure those things that are most important – friends, family and of course health. We have all faced difficulties before and eventually this too shall pass. When it does we welcome you back to appreciate the beauty, serenity and calm of this little corner of Victoria.
The Mitchelton Cellar Door remain’s open daily from 10am-5pm (10am- 6pm on Saturday) for takeaway wine purchases and online sales ONLY. We will continue to practice strict social distancing in venue but will no longer be offering over the counter wine tastings.
Mitchelton is actively monitoring the coronavirus (COVID-19) pandemic whilst taking active steps to ensure guests and staff stay safe. All Victorian hospitality venues are regulated and governed by the Victorian Food Act 1984. A major part of this Act is personal hygiene standards which Mitchelton practise and apply in our day to day roles.
In addition to this, Mitchelton has increased our vigilance around housekeeping standards and all front of house services. We are partnered with NV Chemicals Australia and are using recommended products to ensure the safety of our guests and team.
Mitchelton is committed to transparency and will ensure any potential cases of contamination are communicated with the correct authorities as required. Furthermore, we have implemented a strict 2-week self-quarantine for team members showing any symptoms of the virus with a certified medical clearance required prior to returning to work.
We ask all guests to please wash your hands frequently with either an alcohol-based hand sanitiser or soap. If you have symptoms of a fever, cough or cold please contact the health direct hotline on 1800 022 222 and quarantine yourself until further instruction is given from the hotline or until you are given certified medical clearance. Stay informed via: www.health.gov.au.
Updates to Policies
We have made the considered decision to temporarily waive postponement fees. We understand this matter is out of all parties control and we do not believe in penalising anyone for short term financial gains.
Mitchelton believes in social responsibility and our hope is that in most instances we will experience postponements as opposed to cancellations. As a result, we will support our valued corporate and private guests to ensure we continue to build strong and trusting relationships across the Mitchelton property.
As we all ride through these challenging times; we ask you to continue to support the local hospitality and tourism industry by making informed decisions. We ask you to also consider supporting us here at Mitchelton through visitation to our beautiful estate or by shopping our range of regional wines online HERE.
Continue to drink well with Mitchelton Wine, Nagambie Brews & 3608 Gin.
Thank you for your support and understanding,
The Mitchelton Management Team